TERMINAL 5 has been a huge challenge. It still is. We moved offices at work and started on the 27th to face a huge uncoordinated mess. Too many people moving not only into a whole new building but to a whole lot of different jobs and processes. It is now somewhat improved and the shifts are becoming more normal, but we are paying the toll, and so are the thousands of passengers whose baggage has gone astray. Bad. Unforgettably bad. Cheer me up!
clouds over the new building
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